Call Center Solutions in Qatar

Enhance Your Customer Service With Our Extraordinary XCALLY MOTION Technology!

How will your company withstand today's cut-throat competition?

Even if you have everything in your hands except loyal customers then it is tough for you to stay ahead in the market.

Customer loyalty plays an important role in your business success.

Customer experience develops customer loyalty. And for an established or growing brand, more than customer acquisition, it is customer loyalty that brings in more value.

So, the best way to deliver exceptional customer experience? High-quality call centers!

Here's how our call center solutions in Qatar can help you earn customer loyalty.

Call Center Solutions in Doha, Qatar

Call center solutions are requisite for organizations with a large number of calls to handle. An effective call center solution makes the call centers run more productively. Managing customer relationships is a paramount task for any organization having call centers. However, there are many solutions to aid call centers in managing customer relationships.

The available call center solutions are software that assist call centers to manage and control their call flow.

For call centers to grow well and consistently, a reliable customer service protocol should ideally be in place and for that to materialize, an adequate call center infrastructure is a prerequisite.

Blue Lynx's Call Center Solutions In Qatar

Provide you with the full-service voice communications solution- XCALLY. It is suitable for every business' needs to improve the service provided by the call center employees. The application is suitable in summarizing and analyzing the various statistics allowing the management to evaluate the efficiency of the call center and the proficiency of the employees.

Blue Lynx's XCALLY is primarily for the call center companies who want to boost their efficiency in handling numerous calls. It is also for the organizations that would like to better their awareness without putting too much of a strain on their staff or daily business operations.

Powerful XCALLY Call Center Solution in Qatar

XCALLY is a unique, qualitative, standard and innovative omnichannel solution. It integrates Asterisk™ with motion technologies and Shuttle, developed in the Xenialab research center.

The solution is one of the best Contact Center management platforms for multichannel management- voice, chat, email, SMS, fax and custom channels- through standard APIs.

XCALLY is currently used in over 50 countries. And this has happened due to its ease of installation, setup, and use. XCALLY provides quality customer experience allowing your contacts to interact with you using email, SMS, Fax, Voice, Video, Web Chat and many other channels. Blue Lynx's XCALLY is primarily for the call center companies who want to boost their efficiency in handling numerous calls. It is also for the organizations that would like to better their awareness without putting too much of a strain on their staff or daily business operations.

Why Choose Our Call Center Solutions in Qatar?

1. Native OmniChannel

Native support for all the communication channels in single application format- phone, email, help desk, SMS, web chat and social networks.

2. Real-time Reporting and Statistics

Supporting the unified reporting across all communication channels and offering tens of frequently used reports.

3. Open Platform with API

It offers an open, but a qualitative multichannel platform with a REST API interface and many ready to make integration into other systems.

4. Customer's Communication History

Automatically recording communication history from all the channels into the CRM customer's card.

5. Cloud and Dedicated Solution

The system was designed as a cloud service or as a software running on a dedicated server or in your virtual environment.

6. Technical Support

24x7 technical support for all communication channels. High availability and reliability of the services.

Benefits of Using Our Call Center Solutions in Qatar

Technologically advanced and qualitative call center solutions

Competitive edge in the market

Better customer relationships

Increased brand value

Remarkable technological boost for your business

Reliable customer service

Higher customer satisfaction

Easy and fast collaboration among different customer connect platforms

Advanced Features of Our Call Center Solutions

Knowledge Base

Reducing agent on-boarding time and ensuring your agents have up-to date information to answer clients' support doubts.

Unified Agent Desktop

You can arm your potential and current agents with a single view of all previous interactions and knowledge base, interaction channels and customer data.

Skill-based Routing

You can connect with each client to the best suited agent available for the interaction. Advanced skill-based routing mechanism with the provision of a smart scheduler helps inbound call centers to identify the longest idle agents with higher accuracy.

Social Conversations

Integrating Facebook, Twitter, WhatsApp, WeChat, Viber, and Line and other social media tools to convert your customers into promoters. Be where your customers are!

Virtual Queuing/VQ Pass

The solution also allows you to reduce call abandonment rate. And this is done by giving customers the option of ‘passing’ the queue. Later, they get connected directly to the agent after getting notified about the expected wait time or requesting a callback at a convenient time.

Automatic Call Distribution (ACD)

ACD to route client support queries to the best-suited agent according to type of agent availability and agent skill-set, information required.

Customer 360 Degree

You can navigate your customers' journey across the channels. You can also arm your agents with a single view of conversation with customers and improve customer support.

Interactive Voice Response (IVR)

This is a notable feature that you can integrate your IVR with your CRM process to enable self-service for the customers. For further assistance, ensure the right clients reach the right agent at the right time.

Omnichannel Support

You get an opportunity to interact with the customers via multiple channels as per your convenience.

As you can see, our call center solutions in Qatar are all equipped to simplify your business processes and improve efficiency. Now the decision is yours!

Need more information? Click here! Let's create something big together!