Yeastar

Yeastar specializes in the design and development of innovative telecommunications equipment, including VoIP PBX systems and VoIP gateways for the SMB.

Yeastar S-Series IP PBX

Trusted for 13 years by over 200,000 customers, Yeastar PBX Phone Systems put all the ways you need to communicate in one place, enabling you to connect with your team with all-inclusive features, at a lighting fast pace.

Performance and Power

Easy to use, reliable, and feature-rich, S-Series is designed to help small and medium businesses make a giant leap in efficiency and cost savings. The innovative S-Series unleashes the power of unified communications, provides great flexibility with field-upgradable modular design, and allows you to connect to traditional lines, VoIP lines, and cellular networks. Perfectly future-proof, S-Series converges business-enhancing features with free software updates to grow with your business and assures reliability over the years.

Appreciate the Easy-to-use Solution
The S-Series features fast installation with comprehensive auto provisioning, advanced plug and play capability, together with an intuitive Metro UI driven by point-and-click configuration, from any location.

Your Choice of Technologies and Features
With a unique modular design, the S-Series will install into the most demanding of environments. You can also take advantage of advanced enterprise-grade features with the fullest and most complete software versions.

Telephone System without Risk
S-Series is built with the future in mind, utilizing the latest technology advances, from Freescale industrial grade Quad Core processors, TI DSP voice processors, and long-life power units and lightning protection.

Play Safe and Expect Reliability
With advanced failover, security, monitoring and reporting capabilities as standard, combined with an internal firewall and with support for TLS and SRTP encryption, there has never been such a robust system.

Key Features and Benefits

Linkus Unified Communications App for Desktop and Mobile
Works with SIP/IAX2, PSTN lines, ISDN BRI, E1/T1/PRI, and GSM/3G/4G
Built-in call recording capability
Powerful Apps (add-ons) include Linkus Server, Auto Provision, LDAP, Conference Panel, VPN Server, Billing App, Hotel App, and more
Control and manage customer premises PBX easily and quickly with Remote Management
Convenient integration with the call centre, PMS, and CRM
Connect multiple sites and remote users instantly
No hidden charges and extra licensing fees
Low power consumption (1.8-59.1 watt)

S20

Support 20 Users 10 Concurrent Calls

S50

Support 50 Users 25 Concurrent Calls

S100

Support 200 Users 60 Concurrent Calls

S300

Support 500 Users 120 Concurrent Calls

Features

Automated Attendant (IVR)
Attended Transfer
AutoCLIP
Blind Transfer
Blacklist/Whitelist
Call Back
Call Detail Records (CDR)
Call Forwarding
Call Monitor
Call Parking
Call Pickup
Call Recording
Call Routing
Call Waiting (FXS)
Caller ID
Conference

Custom Prompt
Dial by Name
DISA
Distinctive Ringtone
DNIS
Do Not Disturb (DND)
Event Center
Email to SMS/SMS to Email
Fax to Email
Paging/Intercom
LDAP
Linkus UC Softphone
Mobility Extension
Multi-language System Prompt
Multi-language Web GUI
Multisite Interconnect

Music on Hold
One-Touch Recording
Queue
PIN List
Phone Provisioning
Real-time Status Monitor
Remote Management
Ring Group
SIP Forking
SLA
Speed Dial
Time Condition
User Portal
User Permission
Video Calls
Voicemail

	S20	S50	S100	S300
Users	20	50	100(Upto 200)	300(Upto 500)
Max Concurrent Calls	10	25	30 (up to 60)	60 (up to 120*)
Max FXS Ports	4	8	16	24
Max FXO/BRI Ports	4	8	16	24
Max GSM/3G/4G Ports	1	4	6	6
Max 4G Port (Data)	1	1	1	1
Max E1/T1/J1 Ports	-	-	2	3
VoIP Trunks	20	50	100	100
Protocol	SIP (RFC3261), IAX2
Transport Protocol	UDP, TCP, TLS, SRTP
Codec	G711 (alaw/ulaw), G722, G726, G729A, GSM, Speex, ADPCM, iLBC, H263, H263P, H264, MPEG4
DTMF	In-band, RFC4733, RFC2833, SIP INFO
Ethernet Interfaces	2 × 10/100 Mbps	2 × 10/100/1000 Mbps
IP Services	Static IP, DHCP, VPN, Firewall, VLAN, DDNS, PPPoE, QoS, Static NAT, STUN
Voicemail	5000 min (expandable)		10000 min (expandable)
Firewall	Yes	Yes	Yes	Yes
T.38 Fax	Yes	Yes	Yes	Yes
Hot Standby	Yes	Yes	Yes	Yes
App Center	Linkus Unified Communications App, Phone Provisioning, LDAP Server, Conference Panel, VPN Server, Billing App, Hotel App, char utile h+ Integration, QueueMetrics Integration
External Storage	TF Card	SD Card	SD Card	SD Card & 2.5’’ SATA HDD
USB	-	-	1	1
Power	DC 12V 1A	AC 100-240V 50/60HZ 0.6A max	AC 100-240V 50/60HZ 1.8A max
Size (L x W x H) (cm)	16 x 16 x 3	34 x 21 x 4.4	44 x 25.2 x 4.4	44 x 25.2 x 4.4
Weight	0.3 kg	1.48 kg	2.5 kg	2.6 kg
Power Consumption	1.8-10.6 W	2.1-18.5 W	5.5-41.2 W	6.2-59.1 W
Environment	Operation Range: 0°C to 40°C, 32°F to 104°F; Storage Range: -20°C to 65°C, -4°F to 149°F; Humidity: 10-90% non-condensing
Mounting	Desktop & Wall-mount		1U Rack-mount

Yeastar P Series Call Center Solution

Click here to download the solution brochure

An All-in-one Call Center Solution

Go beyond just a software, the inbuilt call center solution of Yeastar P-Series Phone System is a complete business communications solution that offers companies of all sizes with a complete package for calls, video, omnichannel messaging, integrations and more, out of the box.

With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.

Yeastar Call Center Solution: Provide High Quality Customer Service

Connect customers to agents
- Managing calls is easy with easy-to-setup IVR menus, call queues, and an intuitive agent dashboard.
- Route calls based on customer input, priority, time of day, and more
- Set flexible queue strategies (Rrmemery, liner, etc.)
- Provide an automatic call back option during busy times
- Monitor active call traffic anytime at a glance
Enhance call waiting experience.
- Proactively serve customers in the queue with valuable information such as their queue position, estimated wait time, queue callback instructions, holiday greetings, and other customized prompts, ensuring a seamless and engaging experience.
Fine tune the call flow
- Quickly spot queue traffic trends with a glance at the web-based Queue Panel, efficiently dispatch calls by simply drag-and-drop actions, and optimize agent staffing in real-time to maximize call center efficiency.
Couch agents with ease
- Course-correct agent behaviours easily through whisper coaching, silent monitoring, call barge-in, and call recording functionality.
Implement missed call follow-up
- A call center solution that never loses track of a missed call. With an intuitive queue missed call list, easily label the follow-up status of your missed calls using tags and enable agents to call back your customers with one click.
Set SLA for quality assurance.
- Auto-monitoring 17 key call center performance metrics and your predefined Service Level Agreement (SLA) on Wallboard. Receive real-time alerts when it reaches the threshold.
Conduct satisfaction survey
- Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys, customer satisfaction reports, and comprehensive per queue/agent performance reports.

Features

REAL-TIME MONITORING
Realtime panels to monitor your Agent's performances and to make dynamic changes in case of emergency.

ANALYTICS AND REPORTING
Analyze data and performances through our ready-to-use Reports or build your Reports tailored to your business goals.

DR and HA
Configure Disaster Recovery and High Availability infrastructures.

MULTICHANNEL
Enjoy Voice, SMS, Web Chat, E-mail, Fax
and Social Channels on the same unified solution.

INTERNAL MESSENGER
Allow Agents to effectively collaborate and quickly solve customer issues!

WHATSAPP INTEGRATION
Maximize your Agents' productivity using the Preview, Powerful whatsapp Integration.

CUSTOM DASHBOARDS
Every Contact Center is unique: build your custom Dashboards to monitor and improve its performances!

AUTOMATION & TRIGGERS
Make things automatically happen, according to previously defined timing and actions.

CONTACT MANAGEMENT
Manage your Customers' information
and keep track of their interactions
across multiple Channels!

WEBRTC
Handle calls using Motion Web Real-Time Communication Bar (WebRTC) embedded in the Desktop Agent Interface!

IVR SYSTEM
Easily design your IVR projects- Auto-attendant, Customer Satisfaction surveys, Call back, etc using the powerful drag & drop web GUI!

AGENT SOFTPHONE
Agents can log in to their Queues, manage multiple Status and perform different tasks.

Yeastar VoIP Gateways bridge the gap between FXS, FXO, PRI, BRI, GSM, WCDMA, 4G LTE, and IP networks to reduce operating costs and deliver the convenience of traditional telephony circuits to a wide range of manufacturer VoIP phone systems including Yeastar.

TG Series VoIP GSM Gateway

TA Series FXS VoIP Gateway

TA Series FXO VoIP Gateway

TE Series E1/T1/PRI VoIP Gateway

Yeastar Linkus

Unified Communications App

Available for Microsoft Windows, macOS, iOS, and Android.
Make and receive enterprise VoIP calls over your Wi-Fi or mobile data networks to cut mobile voice charges.
Quickly collaborate with your colleagues with personal chat, group chat, and file sharing.
See who is available, offline, away, on a call, do-not-disturb, in a break or trip immediately. You can also customize the availability status description.
Secure instant messaging with proprietary binary protocol and encrypted communications with TLS/SRTP.
One number reach to conceal your mobile phone number and ensure a unified corporate identity.
Ad-hoc Conference on Mobile Client: start an instant meeting with as many as 8 people.
Call popup and call journals to come with Outlook Contacts and Google Contacts integration on Linkus Desktop Client.