Yeastar P Series Call Center Solution

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An All-in-one Call Center Solution

Go beyond just a software, the inbuilt call center solution of Yeastar P-Series Phone System is a complete business communications solution that offers companies of all sizes with a complete package for calls, video, omnichannel messaging, integrations and more, out of the box.

With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.

Yeastar Call Center Solution: Provide High Quality Customer Service

Connect customers to agents
- Managing calls is easy with easy-to-setup IVR menus, call queues, and an intuitive agent dashboard.
- Route calls based on customer input, priority, time of day, and more
- Set flexible queue strategies (Rrmemery, liner, etc.)
- Provide an automatic call back option during busy times
- Monitor active call traffic anytime at a glance
Enhance call waiting experience.
- Proactively serve customers in the queue with valuable information such as their queue position, estimated wait time, queue callback instructions, holiday greetings, and other customized prompts, ensuring a seamless and engaging experience.
Fine tune the call flow
- Quickly spot queue traffic trends with a glance at the web-based Queue Panel, efficiently dispatch calls by simply drag-and-drop actions, and optimize agent staffing in real-time to maximize call center efficiency.
Couch agents with ease
- Course-correct agent behaviours easily through whisper coaching, silent monitoring, call barge-in, and call recording functionality.
Implement missed call follow-up
- A call center solution that never loses track of a missed call. With an intuitive queue missed call list, easily label the follow-up status of your missed calls using tags and enable agents to call back your customers with one click.
Set SLA for quality assurance.
- Auto-monitoring 17 key call center performance metrics and your predefined Service Level Agreement (SLA) on Wallboard. Receive real-time alerts when it reaches the threshold.
Conduct satisfaction survey
- Help your agents grow and improve with actionable insights delivered directly from in-depth post-call surveys, customer satisfaction reports, and comprehensive per queue/agent performance reports.

Features

REAL-TIME MONITORING
Realtime panels to monitor your Agent's performances and to make dynamic changes in case of emergency.

ANALYTICS AND REPORTING
Analyze data and performances through our ready-to-use Reports or build your Reports tailored to your business goals.

DR and HA
Configure Disaster Recovery and High Availability infrastructures.

MULTICHANNEL
Enjoy Voice, SMS, Web Chat, E-mail, Fax
and Social Channels on the same unified solution.

INTERNAL MESSENGER
Allow Agents to effectively collaborate and quickly solve customer issues!

WHATSAPP INTEGRATION
Maximize your Agents' productivity using the Preview, Powerful whatsapp Integration.

CUSTOM DASHBOARDS
Every Contact Center is unique: build your custom Dashboards to monitor and improve its performances!

AUTOMATION & TRIGGERS
Make things automatically happen, according to previously defined timing and actions.

CONTACT MANAGEMENT
Manage your Customers' information
and keep track of their interactions
across multiple Channels!

WEBRTC
Handle calls using Motion Web Real-Time Communication Bar (WebRTC) embedded in the Desktop Agent Interface!

IVR SYSTEM
Easily design your IVR projects- Auto-attendant, Customer Satisfaction surveys, Call back, etc using the powerful drag & drop web GUI!

AGENT SOFTPHONE
Agents can log in to their Queues, manage multiple Status and perform different tasks.

Yeastar P Series Call Center Solution