Yeastar P Series Call Center Solution
Yeastar P Series Call Center Solution
![Yeastar P Series Call center Qatar](/images/2024/04/15/maxresdefault-1.jpg)
An All-in-one Call Center Solution
Go beyond just a software, the inbuilt call center solution of Yeastar P-Series Phone System is a complete business communications solution that offers companies of all sizes with a complete package for calls, video, omnichannel messaging, integrations and more, out of the box.
With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.
Yeastar Call Center Solution: Provide High Quality Customer Service
Features
![](/images/xcally/multichannel-call-center-software.png)
REAL-TIME MONITORING
Realtime panels to monitor your Agent's performances and to make dynamic changes in case of emergency.
![](/images/xcally/xcally_reporting.png)
ANALYTICS AND REPORTING
Analyze data and performances through our ready-to-use Reports or build your Reports tailored to your business goals.
![](/images/xcally/call-center-dr-system.png)
DR and HA
Configure Disaster Recovery and High Availability infrastructures.
![](/images/xcally/omnichannel-call-center-software.png)
MULTICHANNEL
Enjoy Voice, SMS, Web Chat, E-mail, Fax
and Social Channels on the same unified solution.
![](/images/xcally/internal-messenger.png)
INTERNAL MESSENGER
Allow Agents to effectively collaborate and quickly solve customer issues!
![](/images/xcally/xcally_dialer.png)
WHATSAPP INTEGRATION
Maximize your Agents' productivity using the Preview, Powerful whatsapp Integration.
![](/images/xcally/xcally_dashboards.png)
CUSTOM DASHBOARDS
Every Contact Center is unique: build your custom Dashboards to monitor and improve its performances!
![](/images/xcally/xcally-automations.png)
AUTOMATION & TRIGGERS
Make things automatically happen, according to previously defined timing and actions.
![](/images/xcally/call-center-contacts-management.png)
CONTACT MANAGEMENT
Manage your Customers' information
and keep track of their interactions
across multiple Channels!
![](/images/xcally/xcally_webrtc.png)
WEBRTC
Handle calls using Motion Web Real-Time Communication Bar (WebRTC) embedded in the Desktop Agent Interface!
![](/images/xcally/xcally_ivr.png)
IVR SYSTEM
Easily design your IVR projects- Auto-attendant, Customer Satisfaction surveys, Call back, etc using the powerful drag & drop web GUI!
![](/images/xcally/agent-call-center-softphone.png)
AGENT SOFTPHONE
Agents can log in to their Queues, manage multiple Status and perform different tasks.